Sparkcentral make it easy for your customers to reach you and provide them with amazing service regardless of the way they contact you. Sparkcentral aims to forge the future of customer experience by building innovative software applications that make companies incredibly efficient in engaging with individuals, maintaining one-on-one relationships and building mutual trust. Sparkcentral boasts a personalized feature that recognizes customers across social media and knows them across mobile. It also boasts a feature based on contextual significance of data that maintains a unified conversational history and responds appropriately. It also features several quick response tools. These tools implement a workflow strategy that delivers conversations to the right customer service agents in quality time. It has featured tools that are solely involved in making the Sparkcentral experience easy.
It’s integrate and connect feature allows the connection of social profiles with CRM data for a complete picture of the info. It boasts an security feature that maintains customer trust. It does so by collecting confidential information via an encrypted environment and utilizing it to bring forth the required info. It also allows unifying customer information by building a verified customer profile. It makes sure that the profiles built across the channels have the entire necessary context. Be proactive is an alarm feature that allows the setting of a reminder to check in or follow up with customers on time. It also has work smart, collaborate and scale measure tools. Workflow Optimization features an option to collaborate and share. It allows the team to be up to date by communicating key topics and trending issues with them. It does all this within the app. It also boasts a streamlined interface that enables a focus on the conversation and reduces click friction by eliminating unnecessary workflows. There are also context and visibility features which separate the signals from the noise. They sift out the topics and questions that are trending and create a strategy to tackle them. Optimization features enhance team productivity. They evaluate the over-all performance in real-time and identify capacities for improvement.
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