Engagor

Engagor helps companies to effectively engage with all their customers on social media. It’s an online tool for medium-sized and large companies to monitor everything said about their brand and their industry in general. Engagor monitors millions of sources in over 180 languages, going from social networks and forums to blogs, news sites, review sites and many more. Based on the monitoring results Engagor offers powerful analytics to report on the brand’s reputation, marketing campaigns, social profiles, etc. Engagor allows brands to efficiently manage their customer engagement with an entire team. Real-time workflow capabilities, a built-in social CRM and team collaboration ensure a smooth teamwork. Engagor improves customer engagement of brands and social profiles with a central inbox feature. Smart filtering, precise folders, message routing & prioritization are also featured in its package and helps in improving the participation of brands. Automated workflows and trending topic alerts improve team performance. 200+ reusable widgets, powerful text & sentiment analytics which can be customized according to needs, deliver a 360° view of the performance.

This analytical feature also helps to track down billions of conversations across all major social networks, reviews, forums, blogs, and news sites. The REAL TIME ENGAGEMENT feature helps to gather, filter, route and respond to data in quality time. This feature also helps in giving agents the tools such as full conversation history, related conversations, integrated CRM data, and canned responses. Real time engagement also workflows approvals and quality content. It also boasts communication drafts, canned responses, and alerts to help identify and deal out crises situations. TEAM FOCUS is another important feature that helps in analyzing team performance, monitoring the quality and quantity of engagement and reply time. It also automatically tags incoming conversations, prioritizes responses, and routes issues to the proper portal. It also comes equipped with a feature to help track responses. ADVANCED NLP & TEXT ANALYTICS is a feature of Engagor that classifies and categorizes data. It sorts out and filters customer feedback and reveals deep lying information about the issue. Automated NLP is involved in understanding the context and meaning of each comment accurately. It boasts the feature of Natural Language Processing which helps to reveal the root causes of issues and uncovers the real issues by detecting changes in the data. It also features POWERFUL ANALYTICS with the option of custom dashboards that are role-based, shareable and insightful. It also helps in sifting out the trending topics. Key messages can also be uncovered with this feature. It helps to integrate user-generated content in marketing and customer communications. The Optimize engagement feature helps view post performance metrics and finds the best time and audience for engagement. Engagor boasts several features to filter and route important data and engage several brands at a time.

Engagor

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