MaritzCX SocialCX

MaritzCX believes organizations should be able to see, sense and act on the experiences and desires of every customer, at every touch point, live. The company helps organizations increase customer retention, conversion and lifetime value by ingraining customer experience intelligence and action systems into the DNA of business operations. MaritzCX is the combination of the Allegiance award-winning CX platform and Maritz Research strategic consulting services.

Allegiance works on putting all together the most advances customer software platform that does all the work on research services in order to provide best customer experience. With the help of Allegiance’s customer experts, decode on how technology and valid research works together to have better customer relationship.The Allegiance software platform enables a business to gather as much data it can from different possible sources and select what works for the business as well as those that doesn’t count. The Survey Builder connects the business to the customer instantly to know what really matters to them, send feedback and response right away to make sure they are always satisfied.

Have all the important data in one place with Allegiance’s dashboard and seamlessly navigate all the information needed in order to manage customer experiences. Reports on the other hand provide real time information on the organization’s status with customer interaction while the other departments focus on their assigned work. Allegiance’s Customer Case Management turns the customers with tracking issues to an advantage by sending a follow through and solving problems right away. Delegate task to different teams for a timely response and quickly manage customer solutions.Allegiance monitors relevant social media that is beneficial for the company. Turn customer reviews into positive reviews to get better online reputation for targeted markets. Manage all social media accounts using one program to better visibility and good customer relationship. Get real time report or analytics to better understand and execute plans for current and future leads.

Allegiance

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