Astute Solutions is a provider of consumer engagement software that includes everything a business needs in order to know how it’s doing in the business world and its standing when it comes to consumer’s minds. The ePowerCenter is a feature from Astute Solutions where in communicating with customers are just in one place for easy management.Guiding the company’s agents takes shorter time when using Astute Solutions since recommendations are all prepared by the program. Match customer’s personal views to ensure accurate approach and better relationship in the future. Data entry is simplified yet constructed effectively to promote better interactions with customers. Closing deals, follow up emails are with ease with Astute Solutions’ smart intelligence that predicts resolutions.
Social media management keeps track of both positives and negatives that should be addresses immediately. On the other hand, making the brand visible through social media network updates and contents are all found in just one comprehensive tool.Manage Facebook and Twitter accounts in no time as the program generates those that call immediate response. Real time insights makes it possible to make necessary changes on marketing strategies to address and react on consumers concerns that are relevant to the business.
Astute Solutions also includes Astute Knowledge, a patented natural language processing technology that communicates with customers effectively by searching for the right information while providing a concise yet friendly response. Get notified when a customer is asking questions and get the opportunity to provide better response which the whole team may contribute as well. Astute Solutions’ SOS is an all channel access to chat, voice and video support for customers who might need solutions right away. It doesn’t matter which communication channel they are in, as long as they have the need to reach the support team, they will be able to.
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